Privacy Policy

Effective date: 3 June 2026 · Last updated: 3 June 2026

This Privacy Policy explains how ViDAI ("we", "us", "our"), operated by Scott Christopher Johnson, collects, uses, discloses, and protects personal data when you visit vidai.sbs or purchase our cryptocurrency hardware wallet. We are committed to handling your data lawfully, transparently, and securely.

1. Who we are (Data Controller)

The data controller responsible for your personal data is:

• ViDAI — Scott Christopher Johnson
• 222 59th CT, West Des Moines, IA 50266, USA
• Email: help@vidai.sbs · Phone: +1 484-848-7725

2. What we collect

We collect only the data we need to provide and improve our products and services:

• Order & delivery data: name, shipping/billing address, email, phone number.
• Support data: messages you send us and related correspondence.
• Technical data: IP address, browser type, device information, and pages viewed, collected via cookies and similar technologies (see our Cookie Policy).
• Payment data: payments are processed by third-party payment providers. We do not store full card numbers on our servers.

What we never collect

We never collect, request, or have access to your private keys, recovery/seed phrase, device PIN, or wallet balances. The ViDAI device is non-custodial; these always remain solely under your control.

3. How we use your data

• To process and ship your order and provide warranty/returns support.
• To respond to your enquiries and provide customer support.
• To operate, secure, and improve our website.
• To comply with legal, tax, and regulatory obligations.
• To detect and prevent fraud or misuse.

4. Legal bases for processing

Where the GDPR or UK GDPR applies, we rely on: performance of a contract (to fulfil orders), legitimate interests (to secure and improve our service), consent (for non-essential cookies and marketing, where applicable), and legal obligation (to meet record-keeping and tax duties).

5. Sharing your data

We share personal data only with:

• Shipping and logistics providers to deliver your order.
• Payment processors to complete transactions.
• IT, hosting, and analytics providers that operate the website on our behalf.
• Authorities or advisors where required by law.

We do not sell your personal data.

6. International transfers

We may process data in the United States and other countries. Where required, we use appropriate safeguards (such as Standard Contractual Clauses) for transfers from the EEA/UK.

7. Data retention

We keep personal data only as long as necessary for the purposes above and to meet legal, accounting, or reporting requirements, after which it is deleted or anonymised.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or port your data, to object to processing, and to withdraw consent. Residents of the EEA/UK may lodge a complaint with their supervisory authority. California residents have rights under the CCPA/CPRA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information (we do not sell personal information). To exercise any right, contact help@vidai.sbs.

9. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.

10. Children

Our products and site are not directed to individuals under 18, and we do not knowingly collect their data.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest version, and material changes will be posted on this page.

12. Contact

Questions or requests? Contact us at help@vidai.sbs, call +1 484-848-7725, or write to 222 59th CT, West Des Moines, IA 50266, USA.